Shipping & returns - SneakerMood

Returns

Returns? No problem

Returns are no problem, preferably within 14 working days.

SneakerMood does not refund shipping costs, provided this has been discussed.

Briefly before sending a return:

- The product must always be returned in new condition.
- This means: No wear marks on the insole or outsole that cannot be cleaned.
- No damages on the trainers. ( e.g. letters or logo on insole faded ).
- A replacement box will not be accepted.
- Hygienic products cannot be returned.
Items in our sale are binding. These will not be accepted if discussed.

How will your return be accepted?

Always make sure it still contains all original aspects, such as laces, hangtags, ( sneakermood tag ), and other accessories.
Protect the product sufficiently so that it is not damaged during delivery.
Always enclose a packing slip, or a form/paper showing the ORD number. This ensures smooth processing of your return request.

Registering a return

1. Go to our customer service page

2. Fill in your details and under "subject" your ORD ( order number )

4. Give a reason why the order is being returned.

5. State your desired action.

5. Send your return to us using our return form.

Returns can be made via the Myparcel link you received or via a carrier of your choice

Our return address is :

SneakerMood

Utrechtsestraatweg 149a

3911TS Rhenen

The Netherlands

6. Wait for our decision.

Should you have any questions in the meantime, please feel free to send a message to [email protected]

Shipping

Shipping your product is very important, therefore we use the following shipping methods as options.

We always send our shipments registered and insured both nationally and internationally.

Postnl

National

Postnl registered parcel Netherlands €6.95

Postnl standard letterbox post €4.00

If you spend €120 or more shipping costs are included * only within the Netherlands & Belgium

Europe

Postnl EU standard €24.95

UPS Standard EU €19.95 + possible extra costs for import and taxes

For The Netherlands, Germany, Belgium & France we offer FREE standard shipping

Worldwide

Postnl Worldwide standard €25.95 + your local courier.

DHL EXPRESS €44.95 + any additional costs.

Collection is also possible only at Arnhem at the location indicated by e-mail.