SneakerMood service & FAQs

Of course, it's frustrating if you have a complaint about our products or services. We would like to assist you and offer a suitable solution. You can email us at:

[email protected]

Our complaints department staff will review the complaint and try to resolve it to everyone's satisfaction.

Upon receiving your complaint, you will get a confirmation from us. We will respond to your complaint within 14 days of receipt. If more time is needed, we will inform you. If you do not appreciate this, you can always contact the mediation department of the Stichting Webshop Keurmerk, of which we are a member. They will then mediate: https://www.keurmerk.info/nl/consumenten/klacht/

Since February 15, 2016, consumers in the EU also have the option to file complaints via the ODR platform of the European Commission. This ODR platform can be found at (http://ec.europa.eu/odr). If the complaint is not yet being handled elsewhere, you are free to submit the complaint via the platform of the European Union.